Certain types of inspections can now be done as a video inspection.
To be considered for a video inspection, please confirm the following:
- The site contact is at least 18 years old or is with an adult to perform the video inspection.
- Either Microsoft Teams, FaceTime, or WebEx is properly installed, and the site contact is familiar with their smartphone, trained in how to use the app and all necessary tools, and knows how to reverse the camera for the inspection. Zoom does not meet the City’s security standards, we will not use Zoom to conduct a video inspection. If you wish to use a different app the inspector must approve use of the application before the inspection can be scheduled.
- All approved project plans, schematics, diagrams, installation instructions, and/or other necessary documentation are on site and legible.
- Have ear buds, headset, or other methods so you can hear clearly via your device.
- Be certain your mic is working properly.
- Connect to WiFi for best results or have clear a cell phone signal to maintain a quality video and audio connection.
- Have adequate lighting; test the lighting prior to inspection.
If you don’t confirm these prior to scheduling a video inspection, you may end up with an incomplete or failed inspection.
Video Inspection Steps
IMPORTANT NOTE: When entering contact information for scheduling, be sure to use the phone number of the site contact performing the inspection. If we do not have the site contact’s phone number, we will be unable to conduct your inspection.
- Schedule Inspection
- Schedule the inspection as you would normally, either through Accela or by phone.
- Be certain to leave the site contact’s name, email, and phone number in the inspection request.
- The inspector will call the site contact to confirm the inspection can be performed as a video inspection. The inspector will then schedule the inspection.
- Prepare for the Inspection
- Prior to the inspection please confirm and prepare the following:
- Be ready to accept a video call at the scheduled time – if you do not answer the inspector will try again for five minutes. If you are not available, you may fail your inspection.
- Turn off phone or tablet notifications during the video call. Notifications may freeze the video call or cause delays and could result in a failed inspection.
- Use ear buds with a microphone to improve communication.
- Make sure power tools and equipment are not running so that the call audio is clear.
- Be sure your phone battery is fully charged.
- Be sure the area to be inspected is clear of debris, material, etc.