In response to the COVID-19 pandemic, SDCI closed the in-person Applicant Services Center (ASC). SDCI has been working to offer new and better ways to connect customers with SDCI expert staff for conversations they’ve missed during the pandemic. We are excited to announce that we have launched a Virtual Applicant Services Center (Virtual ASC). You can now receive responses to your questions without coming to downtown Seattle. In the future, we will be offering targeted in-person service on the 4th floor of the Seattle Municipal Tower to serve customers who need assistance with accessing our online services or who need to pay fees in cash.