Our new permitting system, the Seattle Services Portal, has streamlined the permitting process for large-scale projects. If your project needs multiple application types – such as a Master Use Permit application for design review, a construction permit application, and a demolition permit application – our new permitting system now only requires you to submit one pre-application.
In response to customer feedback, SDCI has set up a special customer service team to focus specifically on difficulties customers encounter applying for a permit through the Seattle Services Portal.
SDCI recently hosted several in-person and Skype trainings to help our customers get the most out of the Seattle Services Portal when submitting a permit application. We assisted over 200 customers in 6 separate sessions. Overall, customers found the trainings to be helpful and felt that they’d be able to submit permit applications more easily.
It has now been one month since we implemented our new permit, inspection, and complaint system, the Seattle Services Portal (also known as Accela). We acknowledge that these initial weeks have brought many challenges, but the system is working. Since implementation, we have issued 231 construction permits (all types), 1,463 electrical over-the-counter permits, and 60 mechanical permits.
SDCI replaced its entire suite of permitting applications on Monday, April 30 with a new integrated system. As with any big software update, there are some things to work out in the transition. Here is a list of ones we know about and what has been resolved. We’ll update this list periodically as changes occur.
SDCI launched new permitting software on April 30, 2018! All permitting, licensing, inspections, and complaint functions are now available in the new system.
SDCI will launch new permitting software in early 2018. All permitting, licensing, inspections, and complaints functions will be available in the new system. Our new system will affect applicants, interested members of the public, city employees who interacts with our system, and anybody who uses SDCI data.
SDCI began a soft launch of the new permitting system over Memorial Day weekend. The initial release to the public included the updated RRIO system. After a few weeks of internal use, we will begin inviting groups of customers to use the system for new projects. Existing systems will stay in place during the transition.