Updated May 24, 2018
SDCI replaced its entire suite of permitting applications on Monday, April 30 with a new integrated system. As with any big software update, there are some things to work out in the transition. Here is a list of ones we know about and what has been resolved. We’ll update this list periodically as changes occur.
May 24: Preliminary Assessment Report Delays
Some customers are experiencing delays in receiving their Preliminary Assessment Reports (PARs) that are required before they can progress to the next permitting step. This delay is because some projects were reverted to an earlier phase in the new system due to missing prerequisite data. We are aware of this issue and working to resolve it as soon as possible.
May 17: Using the Help Center
The Seattle Services Portal Help Center has many articles that will help you set up your account and navigate the system. You’ll find information on creating and managing accounts, customizing your project views into “collections,” adding contacts to accounts and applications, applying for permits and much more. The quickest way to find your topic is to use the search feature on the home page. Read How to Use the Help Center to learn more about using keyword searches and how to browse articles.
May 17: Let Someone Manage Your Account
If you need somebody, such as a coworker, contractor, permit runner, architect, etc., to manage an application in your account, you can add them as a contact to that application. The new contact will need to create an account. Once that person has an account and is added as a contact, that person will have full rights to manage the application, including the ability to upload corrections and make revisions. The new contact will be able to see your application under My Records. Read our article on How to Add Contacts to Your Application.
You need to add these contacts to your permit application every time you apply. If you work frequently with the same people, it’s best to add those contacts to your account. Then, each time you apply, you can quickly select the appropriate contact from your account and add it to your application. See How to Add Additional Contacts to Your Account for instructions.
May 17: Filter Your Projects
Please review the Help Center article on How to Add Records to a Collection. This feature will allow you to group projects in your portal according to criteria of your choosing so that they are easy to locate and manage.
We understand that for our customers with many records, the limited view of 10 records per page makes it difficult to scan through and find projects. We are working with our web team to determine if more than 10 records can be displayed at a time in My Records. In the meantime, try downloading a list of your projects by clicking “Download Results” at the top of your list of permits in My Records.
May 17: Respond to Corrections
If you are submitting materials for permit application intake, in response to corrections, or in response to request from SDCI for additional information, please use the Make Changes button that appears next to the record on the My Records page. Using the Make Changes button will ensure your materials are seen and put in the queue for review by SDCI staff. You should only upload materials through the attachments page when SDCI staff specifically tell you to use this page. (Electrical and Sign Plan Review permits are the exception to this rule; be sure to notify your reviewer.)
May 17: Unable to Find Environmental Sign Installation Notification
Notifying us that you have installed your environmental (large land use) sign is now done as an inspection. See How to Submit an Environmental Sign Installation Notification for step-by-step instructions on how to do this.
May 7: Trouble Scheduling Inspections
Our new system was incorrectly limiting the number of available inspection slots each day. As a result, some customers had difficulty scheduling inspections. We have updated our system settings to correct this, and we will be monitoring this to make sure the problem has been solved.
May 7: Trouble Scheduling an Intake Appointment
Customers are finding it difficult to schedule intake appointments because the calendar looks like each blue date is available. You need to select each date and wait for the “Confirm Date” button to appear. Once that button appears, you will be able to pick the date and move on. Right now, SDCI is booked into September for intake appointments, so any date before then will not present the “Confirm Date” button.
Tip: Submit your completed application early to be eligible for an earlier appointment in case of a cancellation. Once you submit your application, we’ll add your project to the express lane. This means your application will likely be taken in well ahead of your scheduled appointment. We can usually take in your application within 2-3 weeks after you upload your application.
May 4: Trouble Using Automated Phone Line to Schedule Inspections
Our 24-hour automated phone line for scheduling inspections was not working for some customers. This has been resolved. Customers can now use this line to schedule inspections. Call before 7:00 a.m. for same-day inspections.
May 4: Contractor License Validation Issue
The Labor & Industries database SDCI relies on to validate contractor licenses was not sending us current information. This issue has been resolved.
May 3: Not Seeing Projects
If you have duplicate contacts, you may not see all of your projects in your portal. We can help you merge your contacts. Please contact SeattleServices_ITHelp@seattle.gov. Be aware that we are experiencing a high volume of emails, and we are working through them in the order received.
May 3: Incorrect Process Stages
Some existing projects were converted into the wrong process stage. We are adjusting those projects to make sure they are in the correct process stage.
May 2: Account Access
- Some current customers did not receive the email we sent with an activation link and password change instructions. We’ve resent the links. If you’ve still not received your emailed link, please try one of the options below.
- If you believe you had an existing account, and you didn’t receive an email, create a new account, using the same contact information that you used previously. If we have you in the system, you’ll have an option to associate your existing profile with your new account.
- Due to heavy user traffic, it may take a few tries to get your password to change. Tip: if you copy and paste your temporary password, be sure you do not inadvertently include an extra space at the end or beginning. Typing directly avoids this problem
- If you still have trouble accessing your account, email SeattleServices_ITHelp@seattle.gov. We are experiencing a high volume of emails during this initial transition, and we are working through them in the order received.
May 2: Uploading Documents
We corrected a glitch that eliminated the option to upload documents to existing project records. Users may need to refresh their browser to activate the change.
May 2: System Capacity Issues
Heavy user traffic caused the system to deny access to customers or to stop responding. We’ve added additional memory to our servers which seems to have resolved the issue.