SDCI is pleased to announce it has opened an information desk on the 4th floor of the Seattle Municipal Tower at 700 5th Avenue. The fastest way to get help is still through our Virtual Application Services Center (ASC). The information desk serves customers who need technical or language assistance to use the Virtual ASC. The SDCI information desk is staffed by a single person who will provide assistance with customer questions. If needed, they will connect customers with an SDCI expert via our online services. Customers can also visit the information desk for help with making an in-person payment.
At the beginning of the COVID-19 pandemic, the Seattle Department of Transportation (SDOT) closed their permit counters to the public. Since then, we began providing online options for applicants to engage with our teams, but we know there are opportunities for improvement! With new public health guidance, we are making plans to offer in-person services again and we’d like to hear from you.
SDCI has added in-language assistance to our Virtual Applicant Services Center for customers who prefer to conduct business in Spanish, Traditional Chinese, and Simplified Chinese. Our live chat, support ticketing system, and coaching sessions are now available in these three languages. You can access these services by clicking the green chat icon on the bottom of our contact webpage and selecting your preferred language. If you know somebody who might be interested in using our in-language Virtual Applicant Services Center, please forward this information.