At the beginning of the COVID-19 pandemic, the Seattle Department of Transportation (SDOT) closed their permit counters to the public. Since then, we began providing online options for applicants to engage with our teams, but we know there are opportunities for improvement! With new public health guidance, we are making plans to offer in-person services again and we’d like to hear from you.
Virtual Applicant Services Center Available in Spanish and Chinese Languages
SDCI has added in-language assistance to our Virtual Applicant Services Center for customers who prefer to conduct business in Spanish, Traditional Chinese, and Simplified Chinese. Our live chat, support ticketing system, and coaching sessions are now available in these three languages. You can access these services by clicking the green chat icon on the bottom of our contact webpage and selecting your preferred language. If you know somebody who might be interested in using our in-language Virtual Applicant Services Center, please forward this information.
